Seed sales
Seed purchases are final sale once shipped. We cannot accept returned seed packets for resale, because we cannot verify the temperature, humidity, moisture exposure, or other storage conditions the seed met after it left our care.
Incorrect, missing, or damaged seed
If we sent the wrong variety, an item is missing, or a seed packet arrives damaged, write to us within 7 days of delivery through our contact page. Include your order number, and photographs where they apply.
Germination
Seed is living biological material. Germination can be affected by storage, growing medium, moisture, planting depth, temperature, light, dormancy requirements, weather, pests, disease, and cultivation practices. We cannot guarantee that every individual seed will germinate, or that every variety will succeed in every garden.
If you believe there may be a genuine seed-lot quality issue, contact us with the order number, the variety, the approximate planting date, how the seed was stored, and how it was started. That detail is what lets us tell a lot problem from a growing-conditions problem, and we would rather know.
Non-seed merchandise
Eligible non-seed merchandise may be returned within 30 days of delivery if it is unused, unopened, and in its original condition and packaging, unless the product page says otherwise. Please contact us before returning an item. Customers are responsible for return shipping unless the item was incorrect, damaged, or defective when it arrived.
Refunds
Approved refunds are issued to the original payment method. Original shipping charges are generally non-refundable, unless the refund is the result of an error on our end.